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AI chatbots

Human‑centred automation for citizens, students, and staff

AI chatbots

Human‑centred automation for citizens, students, and staff

AI chatbots

Human‑centred automation for citizens, students, and staff

AI chatbots for smarter, more efficient service

Get in touch

AI chatbots for smarter, more efficient service

Get in touch

AI chatbots for smarter, more efficient service

Get in touch

Public institutions, universities, and mission‑driven organisations handle thousands of repetitive questions every week, across multiple languages and channels. Our AI chatbots help you provide instant, accurate answers 24/7, reduce pressure on support teams, and give people faster access to the services they rely on – without compromising trust, privacy, or compliance.

Whether you are supporting citizens with complex procedures, guiding students through their academic journey, or helping staff navigate internal systems and policies, our chatbots are grounded in your own verified content, integrated with your existing platforms, and designed with governance, accessibility, and transparency at their core.

Grounded in your trusted knowledge

Our chatbots are powered by your institutional documentation, FAQs, and data sources, ensuring answers are based on up‑to‑date, approved information rather than generic internet content.

Grounded in your trusted knowledge

Our chatbots are powered by your institutional documentation, FAQs, and data sources, ensuring answers are based on up‑to‑date, approved information rather than generic internet content.

Grounded in your trusted knowledge

Our chatbots are powered by your institutional documentation, FAQs, and data sources, ensuring answers are based on up‑to‑date, approved information rather than generic internet content.

Secure integration with your systems

Connect chatbots to case management, CRM, student information systems, and portals so users can not only get information, but also start and track requests, all within secure, audited workflows.

Secure integration with your systems

Connect chatbots to case management, CRM, student information systems, and portals so users can not only get information, but also start and track requests, all within secure, audited workflows.

Secure integration with your systems

Connect chatbots to case management, CRM, student information systems, and portals so users can not only get information, but also start and track requests, all within secure, audited workflows.

Responsible AI and governance

Built‑in guardrails, configurable policies, and human‑in‑the‑loop escalation help you stay in control of tone, scope, and risk, while meeting public‑sector, academic, and data‑protection standards.

Responsible AI and governance

Multilingual, omnichannel experience

Deploy chatbots on your websites, portals, and messaging channels, delivering consistent, multilingual support that adapts to different audiences – from citizens and students to internal teams.

Multilingual, omnichannel experience

Deploy chatbots on your websites, portals, and messaging channels, delivering consistent, multilingual support that adapts to different audiences – from citizens and students to internal teams.

Multilingual, omnichannel experience

Deploy chatbots on your websites, portals, and messaging channels, delivering consistent, multilingual support that adapts to different audiences – from citizens and students to internal teams.

Continuous improvement with analytics

Use detailed conversation analytics, feedback loops, and content management tools to identify gaps, refine answers, and continuously improve both the chatbot and the underlying services it supports.

Continuous improvement with analytics

Use detailed conversation analytics, feedback loops, and content management tools to identify gaps, refine answers, and continuously improve both the chatbot and the underlying services it supports.

Continuous improvement with analytics

Use detailed conversation analytics, feedback loops, and content management tools to identify gaps, refine answers, and continuously improve both the chatbot and the underlying services it supports.

Let’s work together on your new exciting project

Start a project with us

Let’s work together on your new exciting project

Start a project with us

Let’s work together on your new exciting project

Start a project with us

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Web Architecture and Technologies Ltd

Better Space, 127 Farringdon Road
London EC1R 3DA

United Kingdom

Better Space, 127 Farringdon Road
London EC1R 3DA

United Kingdom

WAAT Switzerland GmbH

Bernoullistrasse 20

CH-4056 Basel

Switzerland

WAAT Poland Sp. z o.o.

Telewizyjna 48

01-492 Warszawa

Poland